& Accepted payment methods
Accounts may be paid monthly, quarterly, semi-annually, or annually except for the WebPro Starter which must be paid annually, and the WebPro Basic which must be paid at least quarterly.
We gladly accept payments via all major credit cards (Visa, MasterCard, American Express, Discover, Carte Blanche, Diners Club), online checks, PayPal, and e-gold. For payment instructions, please see the How to Order page.
Number of domains
hosted on an account
The WebPro Starter plan includes 1 domain, and more may be purchased or a larger account may be purchased.
WebPro plans also include 3 subdomains per domain hosted on the account. This means with the base account you can have a total of 4 websites - the first being yourdomain.com, and up to 3 subdomain.yourdomain.com .
Using your own domain name, international
domain names, Domain Registration
You, the account holder, are responsible for any domain registration fees (including registration renewal fees).
To register a domain name, click here (will open a separate window).
By network uptime, we mean that our internal network, switches, and routers are passing globally routed traffic through at least one upstream backbone provider that is fully connected to the global Internet. For instance, if 90% or more the Internet cannot reach systems within our network, that would be considered an outage. It would not be considered an outage covered by our guarantee if a certain limited geographic area cannot reach our network due to an outage outside our control or at a provider from which we do not purchase backbone service.
By server uptime, we mean that the server hardware and base operating system is functional and reachable from the network. Individual services running on the server are not part of the guarantee. For instance, if your email server software crashes, but your server is still pingable and responds to login requests, your server is considered up.
For the purposes of this guarantee, a VPS is considered to be a service running on the server. Any uptime guarantee that applies to VPS accounts covers network uptime and node uptime. A "node" is considered to be the combination of the physical server hardware and the most privileged base operating system running on that server hardware.
If we are unable to provide the guaranteed level of uptime for your account type during
any calendar month period, upon request a credit equal to one month's service will be
applied for each calendar month we are unable to meet the guaranteed uptime.
90 Day Money Back Guarantee
To prevent abuse of the Money Back Guarantee by unscrupulous individuals, certain restrictions apply. Please see our Terms of Service for full details.
Additional fees paid for add-on services (example: dedicated IPs, live streaming, etc.) are not included in this guarantee. Please see our Terms of Service for full details.
Any setup fees paid for Dedicated Server accounts are non-refundable due to the nature of the service. Please see our Terms of Service for full details.
Datacenter & Network Information
Daily off-site data backups
Current server specifications
VPS server specifications
***RAID is an acronym for Redundant Array of Independent Disks. RAID 5 refers to a type of RAID that combines a high level of disk redundancy with high performance.
Fee-based pager support is also available during nonbusiness hours. Click here to go to our customer support site for more information. (opens a new window)
For BudgetVPS accounts, technical assistance is only available via our online forum, email or fee-based pager support.
For our office hours and full contact information, please see our Contact Info page.
Web based account administration
Plesk or CPanel can be installed on VPS accounts, as well as other control panels that will run on Linux.
AutoIndex: A Website Directory Indexer
b2evolution: Multilingual multiuser multi-blog engine.
bbclone: Feature rich counter
Coppermine: Coppermine Photo Gallery is a picture gallery script.
CSLH: A multi-user, multi-operator, multi-department Live Help support chat system.
DocFAQ: Simple FAQ system
Gallery: Gallery is a simple and powerful photo gallery.
gtchat: Web Chat
Mambo: Mambo is an Open Source CMS system.
Nexellent_SiteBuilder: Nexellent SiteBuilder is an Open Source CMS system
Openbiblio: OpenBiblio is a nice and powerful web library
osCommerce: osCommerce is an online shop e-commerce solution. Its feature packed out-of-the-box installation allows store owners to setup, run and maintain their online stores with minimum effort.
OWL: OWL is a multi-user document repository or knowledge based system
phpAds: With phpAds you can easily rotate paid banners and your own in-house advertisements. You can even integrate banners from third party advertising companies.
phpBB: PHP BB is a nice and powerful web forum
phpBook: phpBook is an easy configurable and very simple guestbook
phpBugTracker: PhpBugTracker is a small bugtracking system like a Bugzilla
phpDig: phpDig is search system
phpMoney: PhpMoney is a tool to manage bank accounts through a web interface
phpMyFamily: Genealogic system
phpsurveyor: PHP Surveyor is a set of PHP scripts aimed at allowing people to develop online surveys
phpWiki: A WikiWikiWeb is a site where everyone can collaborate on the content
pLog: Blogging platform built with PHP, designed with maximum customizability, speed and ease of use in mind
PostNuke: PostNuke ("Phoenix") is a significant CMS system
Tellme: Small utility for network services
TUTOS: TUTOS is the short name for "the ultimate team organization software"
typo: a professional web content management system
UebiMiau: UebiMiau is a web-interface to your mail
WebCalendar: WebCalendar is a PHP-based multi-user calendar
WebShopmanager: The Web Shop Manager allows you to manage a fully functional online store from a centralized web-based administration system
WordPress: WordPress is a state-of-the-art semantic personal publishing platform with a focus on aesthetics, web standards, and usability
XRMS: XRMS is a web-based application for managing business entities such as employees, customers, contacts, activities with those contacts, etc.
Outgoing SMTP service
VPS and WebPro accounts are the only hosting plans we currently offer that allow outgoing mail service. To use SMTP service, pop-before-relay or SMTP-auth user authentication is required. Nearly all email clients support one or both of those standards. This is strictly monitored and any service affecting over-use or abuse of this privilege will result in swift action against your account. All spam complaints will result in the offending account being suspended or deleted, so this feature is not recommended for newsletters or other large email distributions.
Outgoing SMTP service is allowed on VPS plans, however, it is not supported and we will be unable to help you if you have any trouble sending email through your VPS.
WebPro: IMP Webmail
Mod_Perl, PostgreSQL, & MySQL
WebPro plans supports mod_perl and PostreSQL.
Real time credit card
What is a dedicated IP address?
Software Development Tools
Tomcat, Darwin, JDK, JRE, Zend Optimizer
Chili!Soft ASP, ColdFusion MX, Miva,
Urchin web stats, JRun4
Urchin is available for the OHP plan for an additional monthly fee. Please see each plan's pricing page for details.