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6 SW 13th St, Ste 2
College Place, WA 99324


dedicated server specials

Highlights of DirectLine support:
 Personal account manager available 24/7 by cell phone
 Account manager is carefully selected based on your needs
 Account manager will assist you with support, design, and operational questions
 DirectLine support is an available option for all True Dedicated Server accounts
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overview | direct line support | features | pricing | order

Premium Web Hosting for Humans
That may sound like we're stating the obvious, but have you ever wondered what happened to customer service at web hosting companies?  We certainly have!

The simple fact of the matter is that many hosting companies can no longer afford to provide good customer service because they have focused their efforts on providing cheaper and cheaper hosting accounts by taking humans out of their business equation.  Web hosting for robots by robots?  Not here.

So, what do you do about that?

We put the humans back into the equation.  Our emphasis is on hosting by humans for humans.  Technology is only the means by which the service is facilitated.  It is not the service itself.

While we certainly aren't the cheapest company from which to buy dedicated servers, you can be assured that there will always be a person on the other end of the phone no matter what time of the day or night you call.  We provide you with the direct cell phone number of your personal account manager.  Your account manager carries that phone 24/7 to ensure he or she is always available when you need help.

Prefer to converse by email or web based forum?  Those options are also available to you.

Ok.  Sounds like a good deal, but I've had account managers before and it's nothing special.  Why is this any different?

How do you know that the account manager we assign to you will be a person you can work with?  As part of the order process, we ask you a few simple questions to determine your needs and expectations.  Then we pick an account manager that is best able to service those needs and expectations.  We don't just randomly assign an account manager to you like you might find with other companies that give you an account manager.  If you ever decide you don't like your account manager you can request that a different one be assigned to you.

The account manager we assign to you will be like the concierge at a first rate hotel, except the services your account manager provides are oriented towards web hosting.  For instance, if you need to find some software to do a specific job on your dedicated server, your account manager can assist you in locating software that will do the job for you.  Or, if you've got a design or operational problem related to your dedicated server account that you're not sure how to solve, the account manager will be able to assist there as well.  Of course, the more mundane issues, like lost passwords and whatnot, will be well within your account manager's capabilities to resolve as well.

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30 day money back guarantee
We offer a 30 day money back guarantee for all hosting plans. If, at any time during the first 30 days of your service, you are dissatisfied with your account, simply let us know that you're taking us up on our 30 day money back guarantee when cancelling your account and we'll refund your money - no questions asked. Any setup fees paid for Dedicated Server accounts are non-refundable due to the nature of the service.

Have questions?
If you have questions, please contact our sales staff at sales@advantagecom.net . Please see our Contact Us page for other ways to get in touch with our Sales Department.

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overview | direct line support | features | pricing | order

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