| 
| Highlights
of DirectLine support: |
  Personal account manager
available 24/7 by cell phone
Account manager is carefully selected based on your needs
Account manager will assist you with support, design, and
operational questions
DirectLine support is an available option for all True Dedicated
Server accounts |
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overview | direct line support
| features | pricing | order |
Premium Web Hosting for Humans
That may sound like we're stating the obvious, but have you ever wondered what
happened to customer service at web hosting companies? We certainly
have!
The simple fact of the matter is that many hosting companies can no
longer afford to provide good customer service because they have focused their efforts on
providing cheaper and cheaper hosting accounts by taking humans out of their business
equation. Web hosting for robots by robots? Not here.
So, what do you do about that?
We put the humans back into the equation. Our emphasis is on
hosting by humans for humans. Technology is only the means by which the
service is facilitated. It is not the service itself.
While we certainly aren't the cheapest company from which to buy
dedicated servers, you can be assured that there will always be a person on
the other end of the phone no matter what time of the day or night you
call. We provide you with the direct cell phone number of your personal account
manager. Your account manager carries that phone 24/7 to ensure he or she is always
available when you need help.
Prefer to converse by email or web based forum? Those options
are also available to you.
Ok. Sounds like a good deal, but I've had account
managers before and it's nothing special. Why is this any different?
How do you know that the account manager we assign to you will be a
person you can work with? As part of the order process, we ask you a few simple
questions to determine your needs and expectations. Then we pick an account manager
that is best able to service those needs and expectations. We don't just
randomly assign an account manager to you like you might find with other
companies that give you an account manager. If you ever decide you don't like your
account manager you can request that a different one be assigned to you.
The account manager we assign to you will be like the
concierge at a first rate hotel, except the services your account manager
provides are oriented towards web hosting. For instance, if you need to find some
software to do a specific job on your dedicated server, your account manager can assist
you in locating software that will do the job for you. Or, if you've got a design or
operational problem related to your dedicated server account that you're not sure how to
solve, the account manager will be able to assist there as well. Of course, the more
mundane issues, like lost passwords and whatnot, will be well within your account
manager's capabilities to resolve as well.
Next: click here for TDS features,
pricing, and order info
30 day money back guarantee
We offer a 30 day money back guarantee for all hosting plans. If, at any time during the
first 30 days of your service, you are dissatisfied with your account, simply let us know
that you're taking us up on our 30 day money back guarantee when cancelling your account
and we'll refund your money - no questions asked. Any setup fees paid for Dedicated Server
accounts are non-refundable due to the nature of the service.
Have questions?
If you have questions, please contact our sales staff at sales@advantagecom.net . Please see our Contact Us page for other ways to get in touch with our Sales
Department.
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overview | direct line support
| features | pricing | order |
